Online Course Refund Policy

As a result of the nature of delivering online content, unless there are extenuating circumstances, we do not offer refunds. You will have 180 days to complete your training course. If you have not done so, the course will have to be purchased again.

Extenuating circumstances may include:

  • The unavailability of the course during the time you wish to take it, which is as a direct result of a problem under the control of Velocity Training: Education Solutions, LLC.

  • A mistake or error in the coursework that does not allow for the completion of the course.

  • A hardship that precludes you from taking the course.

    If you have double paid:

    Please send us an e-mail at info@velocitytrained.com to notify us that you may have paid for a course twice. In this circumstance, we MAY be able to refund the entire purchase price of the duplicate course. It is very important that we be contacted during business hours the same day you authorize the duplicate charge, so that we can void the transaction before it is finalized with the merchant account processor. Please have the following information ready for us:

    – Student name
    – Course offering name
    – Date you registered for the class

    It is possible that the transaction will have been finalized before we can void it. In this case you will be refunded the purchase price minus a 20% transaction fee, or $15 (fifteen dollars), whichever is greater. Velocity Training: Education Solutions, LLC is not responsible for the unavailability of Internet access due to circumstances beyond our control.

     

    Custom Merchandise Return Policy

    If needed, how do I return or exchange items?

    If you are not completely satisfied with your Velocity Training merchandise online purchase, we will gladly accept the return or exchange of unworn, unwashed or defective items, within 14 days of receipt of purchase.

    For ANY customized product (embroidered, patch, screen printed, etc.) returns will not be accepted unless product is delivered to you defective.

    Please contact us via email for return instructions at refunds@velocitytrained.com

    Be sure to include:

  1. Name

  2. Order #

  3. Description of issue

  4. Date received

Velocity Training: Education Solutions, LLC reserves the right to limit returns or exchanges.

 

Thank you,

The Velocity Training Team