Frequently Asked Questions

Answers about Velocity Training courses, API 1169, API 1184, certificate programs, safety courses, enrollment, payment options, and student support.

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General

Who is Velocity Training?

Velocity Training is a training provider founded in 2014 that helps inspectors prepare for API certification exams, including API 1169 Online Exam Training, API 1169 Classroom Training, and API 1184 Online Exam Training. We also offer pipeline inspection certificate programs, safety courses, and corporate training support.

What types of students use Velocity Training?

Velocity Training supports individual inspectors, company training coordinators, contractors, utility personnel, oil and gas professionals, and candidates preparing for API 1169 or API 1184 certification exams. Students often choose Velocity because they want structured lessons, realistic practice questions, instructor support, and a clearer study path.

Is Velocity Training only for experienced inspectors?

No. Some courses are designed for experienced inspectors preparing for certification exams, while others help newer pipeline professionals build a stronger foundation. Students should choose the course that best matches their background, exam goal, and current field experience.

Can Velocity Training help me choose the right course?

Yes. If you are not sure whether to choose API 1169 Online, API 1169 Classroom, API 1184 Online, a pipeline inspection certificate program, or a safety course, contact Velocity Training before enrolling and we can help you select a practical path.

Are Velocity Training API Exam Prep courses available outside the United States and Canada?

Yes. Velocity Training online courses are available to students worldwide wherever students have reliable internet access. Students outside the United States and Canada should still verify API exam eligibility, testing options, exam windows, and local scheduling requirements directly through API Individual Certification Programs and Prometric.

Does every student have access to an instructor?

Yes. Online students have access to instructor support through course messaging, email, and phone support. Our goal is to help students clarify difficult topics, stay on track, and understand how the training connects to the exam or course outcome.

Are your online courses self-paced?

Yes. Online courses are self-paced inside the Velocity Training Virtual Campus. Students can study around work, travel, project schedules, and personal commitments during their active access period.

Do I get a certificate when I finish?

Yes. Online API exam preparation courses include a 40-hour Certificate of Completion. Certificate programs award their respective Velocity Training certificates upon successful completion of course requirements. Official API certifications are issued only by API after a candidate meets API requirements and passes the official exam.

What is the difference between API exam prep and Velocity certificate programs?

API exam preparation courses are designed to help students prepare for API certification exams such as API 1169 and API 1184. Velocity certificate programs teach practical pipeline construction and integrity inspection skills and award Velocity-issued certificates after course completion. They are valuable training credentials, but they are not the same as API certifications.

Virtual Campus

What is the Velocity Training Virtual Campus?

The Virtual Campus is the online learning platform where students access Velocity Training courses, narrated lessons, quizzes, practice exams, downloadable study resources, course messages, and completion records. Students can sign in at vtes.digitalchalk.com.

How do I sign in?

Go to vtes.digitalchalk.com and use the email address you enrolled with. If you cannot remember your password, use the Forgot Password option on the sign-in page.

Can I have access 24/7?

Yes. The Virtual Campus is available 24/7 during your active course access period. This allows students to study before or after work, while traveling, or during available downtime.

Can I access the course anywhere I have internet?

Yes. You can sign in from a compatible device with internet access. For the best experience, especially with quizzes and timed practice exams, we recommend using a laptop or desktop computer with a stable connection.

Can I stop and resume my online course later?

Yes. Online courses are designed for self-paced study. Students can log out and return later during the active access period, making the training practical for inspectors working around project schedules, travel, or shift work.

Do I need special software to use the Virtual Campus?

In most cases, students only need a reliable internet connection and a modern web browser. For best results, use a desktop or laptop computer when completing lessons, quizzes, and timed practice exams.

What should I do if I cannot access my course?

First, confirm you are signing in with the email address used during enrollment. If you still cannot access the course, contact Velocity Training at [email protected] so we can help with account access, enrollment confirmation, or course navigation.

How long is my access?

API 1169 and API 1184 online courses offer 7, 30, 60, 90, 120, and 180-day access options. Certificate programs and safety courses may have different access periods, so students should review the specific course page before enrolling.

API 1169 Online Exam Training

What is API 1169 certification?

API 1169 is the Pipeline Construction Inspector certification offered through API Individual Certification Programs. It is designed for qualified individuals involved in new onshore pipeline construction inspection and related construction oversight activities. Learn more on the API 1169 Online Training page.

What is included in API 1169 Online?

Velocity Training’s API 1169 Online course includes narrated lessons, practice tests, reading assignments, timed and untimed practice exams, a large practice question bank, instant explanations, instructor support, and a 40-hour Certificate of Completion accepted by AWS for renewal requirements.

Which references are covered in API 1169 training?

The training path includes API RP 1169, API 1104, API RP 1110, INGAA Pressure Testing Safety Guidelines, CGA Best Practices, applicable federal code topics, structured reading assignments, and offline study resources. Students should also review API’s current Body of Knowledge and Publications Effectivity Sheet for their testing window.

How many questions are on the API 1169 exam?

The API 1169 exam has 115 questions. Of those, 100 are scored and 15 are unscored pretest questions. Candidates will not know which questions are pretest questions during the exam, so every question should be treated as important.

How long is the API 1169 exam?

The API 1169 exam is 3 hours long. Because the exam is timed, students should practice pacing, reading questions carefully, and working through both knowledge-based and reference-based questions before exam day.

Is the API 1169 exam open book?

Not in the traditional sense. Personal paper, notes, and personal reference materials are not allowed. A limited set of electronic reference PDFs may be available on the testing computer, but only about 20% of questions can typically be answered using those electronic references. The remaining questions rely on knowledge, judgment, and exam preparation rather than direct lookup.

Does the API 1169 online course include practice questions?

Yes. Velocity Training’s API 1169 online course includes lesson knowledge checks, assessment quizzes, a large practice question bank, and timed practice exams designed to help students build confidence with exam-style questions.

Can I retake API 1169 practice exams?

Yes. Students can use timed practice exams repeatedly during their active access period. Repetition helps students improve pacing, identify weak areas, and become more comfortable with exam-style wording.

Which API 1169 online access length should I choose?

The best access length depends on your experience level, available study time, and exam date. The 7-day option is best for last-minute review, while longer access options give students more time for lessons, repeated practice, and steady review.

Can I use API 1169 online training before choosing an exam window?

Yes. Many students begin training before selecting an exam window so they can understand the Body of Knowledge, evaluate weak areas, and choose a realistic timeline for applying and testing.

Where do I enroll in API 1169 Online?

Start on the API 1169 Online Training page. Students who are ready to enroll can also use the API 1169 public catalog.

Does the API 1169 Online Training Guarantee apply?

Yes, the Training Guarantee applies to eligible API 1169 Online plans except the 7-day access option. Students must follow the course requirements and program terms to qualify.

What experience do I need before taking API 1169 training?

API 1169 training is most useful for students with pipeline construction, inspection, welding, coating, environmental, safety, utility, or oil and gas field experience. Newer students can still benefit from the training, but they should also review API qualification requirements before applying for the exam.

How do I apply for API 1169 certification?

Candidates apply directly through API's Individual Certification Programs. Training helps you prepare for the exam, but API controls the application, qualification review, exam authorization, fees, and certification decision. Review the official API application page before submitting your application.

What is on the API 1169 Body of Knowledge?

The API 1169 Body of Knowledge focuses on new onshore pipeline construction inspection. Major areas include inspector responsibilities, personnel and general pipeline safety, environmental and pollution control, and general pipeline construction inspection. Velocity Training organizes these topics into narrated lessons, knowledge checks, practice exams, and study resources.

Does API 1169 cover environmental inspection?

Yes. API 1169 candidates should understand environmental and pollution control topics related to pipeline construction. This includes inspection awareness around right-of-way activities, waterbodies, wetlands, erosion control, restoration, documentation, and the inspector's role in verifying compliance with project requirements.

Does API 1169 cover welding and pressure testing?

Yes. API 1169 exam preparation should include welding inspection awareness, API 1104 concepts, pressure testing topics, API 1110 concepts, hydrostatic testing safety, test documentation, and the inspector's role in monitoring construction activities without stepping outside assigned authority.

How should I study for the API 1169 exam?

A strong study plan should combine lessons, reading assignments, reference familiarity, repeated practice questions, timed exams, and review of explanations. The goal is not memorization alone. Students need to understand the inspection role, apply judgment, and recognize how construction, safety, environmental, and documentation topics connect in the field.

Why is the API 1169 exam difficult?

The API 1169 exam is challenging because it tests a broad range of pipeline construction inspection knowledge. Students must be comfortable with inspector responsibilities, construction sequencing, safety, environmental controls, welding, coating, ditching, lowering-in, backfilling, pressure testing, and documentation. The time limit also makes pacing important.

Does Velocity Training teach API 1169 reference strategy?

Yes. The course helps students understand how reference-based questions work and how to avoid wasting time searching for answers that are not reasonably available in the electronic references. This is important because only a limited portion of the exam can typically be answered by direct lookup.

Can I take the API 1169 exam online from home?

API 1169 is currently treated as a core API certification exam that is administered in person at approved testing centers. Candidates should verify current delivery rules through API and Prometric before scheduling. Start with the Prometric API exam page and API's official program information.

Does API 1169 training help with pipeline inspector jobs?

API 1169 training can strengthen a candidate's understanding of pipeline construction inspection and may support career development, but it does not guarantee employment. Employers set their own hiring requirements. Many companies value API 1169 because it shows focused preparation in pipeline construction inspection knowledge.

API 1169 Classroom Training

What is the API 1169 classroom format?

The API 1169 classroom course is a 4-day instructor-led training program. Days 1 through 3 typically run from 8:00 a.m. to 4:00 p.m., and Day 4 typically runs until noon. Students also receive immediate access to introductory pre-class materials after registration.

Who should choose API 1169 classroom training?

Classroom training is a strong fit for students who prefer live instruction, direct discussion, structured class days, and guided review with an instructor. It can also help students who want a focused schedule instead of studying completely on their own.

Does the classroom course include online pre-class access?

Yes. API 1169 classroom registration includes immediate access to introductory pre-class materials after registration so students can begin preparing before attending the live class.

How should I prepare before API 1169 classroom training?

Students should review the pre-class materials, become familiar with the exam structure, and begin identifying weaker topic areas before class. Arriving prepared helps students get more value from the live instruction and discussion.

Are API 1169 classroom seats limited?

Yes. Classroom seats may be limited by location, venue capacity, and instructor availability. Students should register early when a specific class date or city fits their schedule.

What is the price for API 1169 classroom training?

API 1169 classroom training is listed at $795 per seat. Students should review the current API 1169 Classroom Training page or the classroom catalog for current dates, locations, and registration details.

Can companies request API 1169 classroom training for a group?

Yes. Companies can contact Velocity Training to discuss private group training, team enrollment needs, classroom planning, and training options for multiple inspectors. Email [email protected] to start the conversation.

Do you offer a Training Guarantee for API 1169 classroom training?

Yes. If students attend and participate, complete homework, and attempt the API exam within the required timeframe, they may be eligible for a tuition-free public classroom retake or a complimentary online course according to the classroom guarantee terms.

Can I add online access to classroom training?

Yes. Discounted online pre-course add-ons may be available after classroom registration. Contact [email protected] or call 505-404-7160 for current add-on options.

Is API 1169 classroom training better than online training?

It depends on the student. Classroom training is best for students who prefer live instruction, discussion, a fixed schedule, and direct interaction. Online training is best for students who need flexible access, repeated self-paced review, and the ability to study around work and travel. Both paths are designed to support API 1169 exam preparation.

Do I need a laptop for API 1169 classroom training?

A laptop or suitable device is strongly recommended because classroom students receive online pre-class materials and may use the Virtual Campus for study support, practice, or homework activities. Students should review class instructions before arrival so they are prepared for any course-specific requirements.

What should I bring to API 1169 classroom training?

Students should bring a laptop or study device, login information for the Virtual Campus, note-taking materials, and any class instructions provided after registration. Students should also arrive ready to participate, ask questions, complete homework, and focus on exam preparation throughout the class.

Is homework required during the API 1169 classroom course?

Yes. Classroom training is designed as a blended learning experience, and homework helps reinforce the live instruction. Completing the assigned work improves retention and may also be required for classroom guarantee eligibility.

Are meals, travel, and lodging included with API 1169 classroom tuition?

No. Classroom tuition covers the training seat and included course access described on the classroom page. Travel, lodging, meals, parking, and other personal expenses are the student's or employer's responsibility unless a specific written arrangement says otherwise.

Where are API 1169 classroom classes held?

Class locations can change by schedule and demand. Students should review the API 1169 Classroom Training page or the Classroom Catalog for current dates, cities, and registration details.

Can I attend API 1169 classroom training before my API exam is scheduled?

Yes. Many students attend classroom training before finalizing an exam date so they can build a study plan, understand weak areas, and leave class with a clearer path to exam readiness. Students should still manage API application deadlines and exam windows carefully.

Will classroom training help if my API 1169 exam is coming soon?

Classroom training can be helpful for focused review, especially for students who need structure and instructor guidance. However, the closer the exam date is, the more important it is to complete pre-class materials, participate fully, review after class, and use practice exams to identify weak areas quickly.

Do classroom students receive a certificate of completion?

Yes. Classroom students receive completion documentation for the training they attend. The course certificate is separate from API certification. API certification is awarded only by API after the candidate satisfies API requirements and passes the official exam.

Does API 1169 classroom training include exam strategy?

Yes. Classroom training includes instructor-led discussion of exam strategy, pacing, question interpretation, reference awareness, and how to approach API 1169 topics across construction, safety, environmental, and inspector responsibility areas.

API 1184 Online Exam Training

What is API 1184 certification?

API 1184 is the Pipeline Facility Construction Inspector certification offered through API Individual Certification Programs. It is designed for qualified individuals involved in pipeline facility construction inspection, including compressor stations, pump stations, meter stations, terminals, valve stations, and related facility work. Learn more on our API 1184 Online Training page.

What is included in API 1184 Online?

Velocity Training’s API 1184 Online course includes 12 learning packages, 55 chapters, 22 quizzes, unlimited timed practice exams, 20 offline study document resources, instructor support, and a 40-hour Certificate of Completion.

Who should take API 1184 exam training?

API 1184 exam training is a strong fit for pipeline facility inspectors, construction inspectors, welding inspectors, electrical and instrumentation inspectors, coating inspectors, civil inspectors, safety inspectors, environmental inspectors, rotating equipment inspectors, and other professionals supporting pipeline facility construction.

Is API 1184 for pipeline facilities or mainline pipeline construction?

API 1184 focuses on pipeline facility construction inspection. This includes facilities such as compressor stations, pump stations, meter stations, valve stations, storage facilities, terminals, and related pipeline facility assets. Mainline pipeline construction is more closely associated with API 1169.

What is the difference between API 1169 and API 1184?

API 1169 focuses on pipeline construction inspection for new onshore pipeline construction. API 1184 focuses on pipeline facility construction inspection, including station layout, buildings, piping, electrical systems, SCADA, switchyards, pump or compressor packages, and vendor-packaged equipment.

Is the API 1184 exam open book?

No. API 1184 is a closed-book exam. Candidates are not allowed to bring paper, notes, or personal reference materials into the exam. Structured study, repeated review, and realistic practice questions are important before exam day.

How many questions are on the API 1184 exam?

The API 1184 exam contains 120 questions. Of those, 110 are scored and 10 are unscored pretest questions. Candidates will not know which questions are unscored during the exam.

How long is the API 1184 exam?

The API 1184 exam is 3 hours long. Because the exam is closed book and includes 120 questions, candidates should practice pacing, question-reading discipline, and quick decision-making before test day.

What topics does API 1184 training cover?

API 1184 training covers pipeline facility construction inspection, inspector responsibilities, safety, environmental controls, site layout, coatings, welding safety, electrical systems, SCADA, high-voltage switchyards, compressor or pump packages, vendor-packaged equipment, and facility clean-up.

Does the course cover SCADA and electrical systems?

Yes. The API 1184 online course includes training related to electrical systems, SCADA systems, and high-voltage switchyards. These topics matter because pipeline facility inspectors may encounter controls, power distribution, instrumentation, communication systems, and equipment interfaces during facility construction.

Does the API 1184 course cover compressor and pump stations?

Yes. API 1184 is directly related to pipeline facility construction, including compressor stations, pump stations, and related facilities. Velocity Training’s course includes facility-focused topics such as compressor and pump packages, vendor-packaged equipment, electrical systems, station layout, coatings, safety, and environmental controls.

Is API 1184 useful for compressor station inspectors?

Yes. API 1184 is highly relevant for inspectors working on compressor station construction because it focuses on pipeline facility construction inspection. Compressor station work may involve civil construction, structural components, welding, coatings, electrical systems, instrumentation, rotating equipment, safety controls, environmental requirements, and documentation.

Is API 1184 useful for pump station inspectors?

Yes. API 1184 is relevant for pump station inspectors because the certification is focused on pipeline facility construction inspection. Pump station construction may include piping, coatings, electrical systems, pump packages, vendor equipment, civil work, testing, environmental controls, and inspection documentation.

What references should I study for API 1184?

Candidates should start with API’s current Publications Effectivity Sheet and Body of Knowledge for their specific exam window. Velocity Training organizes the study path so students can focus on exam-relevant concepts instead of trying to sort through reference material alone. Students should also review official API information on the API 1184 certification page.

Does Velocity Training replace the API application process?

No. Velocity Training provides exam preparation and training support, but students must still apply for API 1184 certification directly through API. API determines eligibility, application requirements, exam authorization, deadlines, fees, and certification decisions.

Is the API application and exam fee included in API 1184 training?

No. API application and exam fees are separate from Velocity Training course tuition and are paid directly to API during the application process. Students should review API’s official Schedules and Fees page before applying.

Do you offer Study Now, Pay Later options for API 1184 training?

Yes. Flexible Study Now, Pay Later options may be available for students who want to begin API 1184 training now and pay over time. View Study Now, Pay Later Options.

Can I take API 1184 training before my API application is approved?

Yes. Many students begin studying before their application is approved so they can build familiarity with the Body of Knowledge, reference topics, and exam format. Training does not guarantee API application approval, so students should still review API’s eligibility requirements and application instructions carefully.

How do I know if I qualify for the API 1184 exam?

API 1184 qualification is based on documented experience, and education or other certifications may also be considered depending on the qualification category. Students should verify eligibility directly through API before applying.

Does the API 1184 course include timed practice exams?

Yes. Velocity Training’s API 1184 online course includes timed practice exams to help students build confidence with exam pacing, question interpretation, and test-day pressure.

Does the API 1184 course include a certificate of completion?

Yes. Velocity Training’s API 1184 online course provides a 40-hour Certificate of Completion. This confirms completion of the training course, but it is not the same as API certification.

Is the 40-hour Certificate of Completion the same as API 1184 certification?

No. The 40-hour Certificate of Completion documents that you completed Velocity Training’s API 1184 training course. API 1184 certification is issued by API after a candidate meets API’s qualification requirements, submits the required application, pays API fees, and passes the official API 1184 exam.

Does the API 1184 course include instructor support?

Yes. Velocity Training’s API 1184 online course includes instructor support by chat, email, and phone. This helps students ask questions, clarify difficult topics, and stay on track during their study period.

Can I study for API 1184 while working full time?

Yes. The API 1184 online course is self-paced and available through the Virtual Campus, making it suitable for working inspectors and oil and gas professionals. Students can choose from multiple access lengths, including longer access options for those who need more time around project schedules, travel, or rotating work assignments.

Which API 1184 access length should I choose?

The best access length depends on your schedule, experience level, and how much review time you need. Shorter access options may work for experienced candidates who are close to exam day, while 60-day, 90-day, 120-day, or 180-day access may be better for students who want more repetition, deeper review, and a lower-stress study pace.

What is the API 1184 Training Guarantee?

Velocity Training’s API 1184 course includes a 100% Training Guarantee on eligible access plans. If a student completes the course requirements and does not pass on the first attempt, the student may be eligible to retake the course according to the guarantee terms. The 7-day access plan is excluded.

Why is API 1184 important for the oil and gas industry?

API 1184 helps support a more consistent baseline of knowledge for pipeline facility construction inspectors. The certification supports safety, environmental performance, inspection quality, and stronger construction oversight on pipeline facility projects.

What types of facilities are related to API 1184?

API 1184 is related to pipeline facility construction, which may include compressor stations, pump stations, meter stations, terminals, storage facilities, valve stations, and related facility assets. These projects often involve civil, structural, mechanical, piping, welding, coatings, electrical, instrumentation, safety, and environmental inspection.

Does API 1184 cover environmental and safety topics?

Yes. Safety, environmental control, and pollution control are important API 1184 knowledge areas. Facility inspectors should understand how safety and environmental requirements affect construction execution, monitoring, documentation, and contractor coordination.

How often do I need to renew API 1184 certification?

API 1184 certification is valid for a three-year term. Certification holders must apply for recertification every three years and follow API’s recertification requirements, timelines, and documentation rules.

Is there an API 1184 recertification web quiz?

Yes. API 1184 inspectors are required to take an online open-book quiz every six years as part of recertification. Certification holders should monitor current recertification requirements and deadlines through API.

Certificate Programs

Which certificate programs do you offer?

Velocity Training offers multiple pipeline inspection certificate programs, including:

Which certificate program should a new pipeline inspector start with?

Newer pipeline professionals may want to begin with the introductory pipeline construction inspection course before moving into more advanced construction or integrity inspection certificate programs. The best starting point depends on the student’s background and career goals.

Are Velocity certificate programs focused on practical inspection skills?

Yes. Velocity certificate programs are designed to strengthen practical inspection knowledge, field awareness, documentation habits, and understanding of pipeline construction or integrity inspection activities.

Can certificate programs help before API certification training?

Yes. Certificate programs can help students build foundational pipeline inspection knowledge before pursuing API 1169 or API 1184 exam preparation. They are especially useful for students who need more background before moving into certification-level study.

Are certificate program exams timed?

Some certificate programs may include timed or monitored final assessment requirements. Students should review the specific course page for the certificate program they are considering.

Do Velocity-issued certificates expire?

No. Velocity-issued certificates do not expire unless a specific course page states otherwise.

Are Velocity certificate programs the same as API certifications?

No. Velocity certificate programs are Velocity Training credentials that validate training completion and competency for specific curricula. API certifications are administered and awarded by API after a candidate meets API requirements and passes the official API exam.

Safety and Compliance Courses

Do you offer safety training?

Yes. Velocity Training offers access to more than 70 safety and compliance courses through our safety training partner portal. These courses may support OSHA topics, construction safety, HAZMAT awareness, workplace compliance, and other training needs. Visit the Safety Course Catalog to review available options.

Who should take Velocity safety courses?

Safety courses may be useful for inspectors, contractors, company employees, field personnel, and training coordinators who need safety awareness, compliance training, or refresher training for workplace topics.

Are safety courses separate from API 1169 and API 1184 training?

Yes. Safety courses are separate from API exam preparation. They can support broader workplace safety awareness, but they do not replace API 1169 or API 1184 exam preparation.

Can companies assign safety courses to multiple employees?

Yes. Companies can contact Velocity Training to discuss options for assigning safety courses to multiple employees or coordinating training for a team. Email [email protected] for assistance.

Do safety courses issue completion records?

Safety courses generally provide completion documentation after the student satisfies the course requirements. Students or companies should review the specific safety course details before enrolling.

Enrollment and Payments

Where do I find all courses?

Browse the full catalog in the Virtual Campus All Courses Catalog. For exam preparation, review API 1169 Online, API 1169 Classroom, and API 1184 Online.

Do you offer Study Now, Pay Later options?

Yes. Study Now, Pay Later options may be available for students who want to begin training now and pay over time. View Study Now, Pay Later Options.

Are API application and exam fees included in Velocity Training tuition?

No. API application and exam fees are separate from Velocity Training course tuition and are paid directly to API during the application process. Students should review API’s official Schedules and Fees page before applying.

Can a company pay for a student’s course?

Yes. Companies may purchase training for employees or coordinate group enrollment. For larger training needs, companies should contact Velocity Training at [email protected] to discuss enrollment support, invoicing, and training timelines.

Can I enroll first and apply for the API exam later?

Yes. Many students enroll in training before applying for the API exam so they can begin studying early. Training does not replace API’s application process, and API makes all eligibility and certification decisions.

Are discounts or promotional offers always available?

No. Discounts and promotional offers may change, expire, or apply only to certain courses or access lengths. Students should review the current course page or catalog before enrolling.

Do you accept currencies other than USD?

Velocity Training prices courses in U.S. dollars. Students outside the United States can usually complete payment through the available checkout options, but currency conversion and any bank or card fees are handled by the student’s payment provider.

Can my company purchase seats for a team?

Yes. Companies can purchase training for employees, coordinate group enrollment, or request private group options. Contact [email protected] for support.

Guarantees and Policies

What is the Velocity Training Guarantee?

For eligible API 1169 Online and API 1184 Online plans, students who complete the required training steps and do not pass on their first attempt may be eligible to retake the course according to the program terms. The 7-day online access plans are excluded. API 1169 Classroom has a separate classroom guarantee tied to attendance, participation, homework completion, and exam timing requirements.

What does the Training Guarantee require?

The Training Guarantee may require students to complete course requirements, use the training as intended, and attempt the exam within the stated time period. The exact terms can vary by course, and 7-day online access plans are excluded.

Refunds, transfers, or switching plans?

Online courses are generally non-refundable once a student has accessed course materials inside the Virtual Campus. Classroom cancellation and transfer terms may depend on timing, access to pre-class materials, and administrative requirements. Review the Refund Policy or contact Velocity Training before assuming a refund, transfer, or plan change is available.

Can I print or share course materials?

No. Course access is issued to the enrolled student only. Sharing logins, copying materials, distributing course content, or attempting to bypass course security may result in removal from the course.

Can I share my login or course materials with another person?

No. Course access is issued to the enrolled student only. Sharing logins, copying materials, distributing course content, or attempting to bypass course security may result in removal from the course.

Do you offer accessibility support or accommodations?

Velocity Training will work with students to discuss reasonable support needs for online or classroom delivery. For official API exam accommodations, candidates must follow API and Prometric accommodation policies and procedures.

Support

Who should I contact for course access or enrollment help?

Contact Velocity Training for course access, enrollment questions, payment questions, training support, or help choosing the right course. Email [email protected] or call 505-404-7160.

Is instructor support available to active students?

Yes. Internal course chat messaging, email support, and phone support by qualified instructors are available to all active students. Support is course-focused and helps students with navigation, study questions, training content, and practical preparation guidance during their active access period.

Who should I contact about API application problems?

Students should contact API or the API ICP Helpdesk for application questions, ICP portal issues, eligibility questions, or certification status questions. Velocity Training can help with training, but API controls the certification application process. Start with API Individual Certification Programs.

Who should I contact about exam scheduling or test center issues?

Exam scheduling and test center issues are handled through the official testing provider after API exam authorization. Students should follow API and Prometric instructions for scheduling, rescheduling, test center rules, and exam-day procedures. Visit Prometric API exam scheduling for exam delivery information.

Can I ask course questions after business hours?

Yes. Students can submit course questions through the Virtual Campus at any time. Instructor responses are provided as support is available, and students can continue working through lessons while waiting for a reply.

Contact Velocity Training

Phone505-404-7160
Email[email protected]
Virtual CampusStudent Sign-In | All Courses Catalog
See What We Offer Virtual Campus | All Courses API 1169 Online API 1169 Classroom API 1184 Online